Terms & returns

Who you're buying from

Ladybug Greeting Cards is part of We Love Balloons Ltd, registered in England and Wales, company number 10314442. VAT registration number 247169486. Registered office and contact address: 240 High Street, Wibsey, Bradford, BD6 1QP.

For orders and questions, call 01274 693092 or email info@weloveballoons.co.uk.

Ordering and payment

Choose your cards and how you'd like them to arrive. Then check your details and total before you go to payment. You can pay by card through Square, or with PayPal. Orders are placed in English, and you can go back and correct anything before you pay.

Printed cards and eCards are charged at the price shown at checkout. Prices include VAT where applicable. Postage is shown separately before you pay. Please keep your order reference and payment confirmation, because a basket on its own isn't a paid order. If we can't fulfil a paid order as agreed, we'll contact you to agree an alternative or refund what you paid for the affected items. We won't add an extra charge without your agreement.

Postage and collection

UK postage is £1.99 per card order, however many cards are in it. This is the postage charge, not a guaranteed arrival date. You can also collect free from our shop in Wibsey. Please check your date and address carefully, and contact us before you pay if timing matters. Any delivery date we agree forms part of your order. If no date is agreed, we'll deliver within 30 days. See delivery & collection and opening hours.

eCards

An eCard is emailed to the person you're sending it to on the date you choose at checkout. Please check their email address and the send date carefully before you pay.

Changing or cancelling before the send date: contact us as soon as you can with your order reference. Until the eCard has been sent, we can change the send date, email address or message, or cancel it and give you a full refund.

At checkout, we ask you to agree that your eCard will be sent on the date you chose, and to confirm you understand that once it has been sent you lose your right to cancel. So once an eCard has been sent, it can't be cancelled for a change of mind.

If an eCard doesn't arrive, goes out on the wrong date or has a mistake we made, please tell us. We'll put it right, or give you a refund if we can't. Your consumer rights still apply.

Changing or cancelling a printed card order

Contact us promptly with your order reference. A change is only agreed once we confirm it, and we'll explain any effect on price or availability before you decide.

If you buy standard, non-personalised cards online as a consumer, you can cancel from the time you order until 14 days after you receive them, without giving a reason. Tell us by email, phone or post, then send the cards back within a further 14 days. For a change-of-mind return, you pay the cost of posting them back. Please return them to our contact address above.

We'll refund the cards and the standard postage within 14 days of getting them back, or of seeing evidence that you sent them, whichever is sooner. We'll use your original payment method unless we agree otherwise. We may only reduce a refund for lost value caused by handling the cards more than you reasonably would in a shop.

The change-of-mind right doesn't apply to cards made to your specification or clearly personalised, such as a Roast Your Own card with a name printed on it. A standard card isn't personalised just because we print it after you order. Your consumer rights still apply.

Something wrong with your order?

Cards must be as described, of satisfactory quality and fit for purpose. If something is faulty, damaged, missing or incorrect, please contact us. We'll arrange the right refund or replacement, and cover any return costs needed. Photos help us understand the problem, but you don't have to send them to keep your statutory rights. Personalisation doesn't remove your rights where we have made a mistake or supplied faulty goods.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't lawfully be excluded. These terms don't remove your statutory consumer rights, including your rights under the law where you live in the UK.

Optional cancellation form

You can copy this into an email or letter. You don't have to use this form.

To We Love Balloons Ltd, 240 High Street, Wibsey, Bradford, BD6 1QP, info@weloveballoons.co.uk:
I give notice that I cancel my contract for the following goods or digital content (eCard):
Order reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending on paper):

Questions or complaints

Contact us using the details above, with your order reference and what you'd like us to put right. Our privacy notice explains how we handle your information. You can print or save this page from your browser.